“Managed Services” is the term used to describe the IT services utilised by a client that are managed by an external service provider, such as GW Net-Working.
Whilst there’s nothing new about the concept of Managed Services – relatively old examples include: Domain & Web-site hosting, POP3 email mailboxes – new technology increases the breadth of services that can be managed by external organisations as effectively as an in-house team or department.
More recent examples of Managed Services include: Online Backup, advanced Email-Filtering & network monitoring.
Some IT services Providers, such as GW Net-Working, have developed Managed Services platforms around advanced monitoring, alerting and reporting systems that enable a far greater range of IT systems to be managed effectively by an external organisation. Such IT management capabilities would’ve historically required a substantial investment in in-house IT management systems.
IT Systems & Services that can now be managed by GW Net-Working include:
- Server / Workstation availability
- Desktop user-environment
- System performance
- AV protection
- IIS / Intranet availability
- Exchange Server availability
- SQL Server availability
- Internet gateway router availability
- Network printers availability
- Asset Management