Tel: +44 (0)844 41 42 422
Tel: +44 (0)844 41 42 422
A wealth of knowledge to get the most from your IT investments
Managed Services
Most small businesses do not want to worry about IT problems, time spent on IT problems is better spent on building the company and generating revenue. This is where GW Net-Working excel.
Our core business service is our Managed Services. This will encompass all of our other services as required by you. Due to this solution being so flexible, we are able to tailor it to the needs of all companies, regardless of size or current services. We are even able to fit it around current IT staff if you have any.
The 3 basic levels of our managed services contracts operate on a simple Gold, Silver and Bronze service. A brief description of both can be seen below:
Bronze: A bronze level customer will have an agent deployed onto a suitable device on the network. This agent will then report back to us any problems, or potential problems, in real time and 24 hours a day, on the selected network devices. GWN will then report any alerts back to you with a suggested solution. This system is perfect for companies that have a member of staff designated to address IT problems. A website address and username can be provided which will allow an individual at your site to login and check alerts whenever you wish.
Silver: A silver level customer will have all of the features of a bronze customer, but with the added benefit of proactive maintenance of all the computers on the network. The proactive maintenance is designed to prevent potential problems on network devices before they impact users. This is invaluable for minimising downtime on critical network devices.
Gold: A gold level customer will get all of the above plus the added benefit of inclusive time charged at a fixed rate. This will cover any IT problems you may have (excluding hardware failure) and any assistance you require dealing with 3rd party companies such as calling your ISP to get an internet connection back online.
Here are some examples of devices we can monitor:
If you would like more information regarding our managed services contracts, please call 0844 41 42 422.