Overview

IT systems quickly become critical elements in every business. Any problems with hardware, software or networking quickly impact business effectiveness. This ultimately hurts the business and impacts bottom line profitability.

GW Net-Working has developed a proven process for supporting SME companies. It is based around two complimentary services which can be tailored to the size (and pockets) of any organisation.

1. Pro-Active Maintenance - regular reviews and check-ups so that potential issues can be identified before they occur; combined with ongoing recommendations to enable future developments and spending to be planned and budgeted in advance.
2. Re-Active Support - qualified engineers at the end of a phone, who can talk you through solving simple problems, dial in to your system to quickly fix other problems, or attend site if required for major issues.

fig 1. The Support Process provides a platform for increasing stability and effectiveness

GW Net-Working’s Support Process provides a platform for steadily increasing the stability and effectiveness of your IT systems:

1. An initial review is conducted through a series of discussions and a technology assessment to establish current resources and future development plans.
2. The information gathered during this phase is used to develop an IT strategy with short, medium and long term objectives that maps to the clients business needs.
3. System improvements can be made to increase the effectiveness of IT systems.
4. System changes are supported through a set of maintenance and support services to ensure reliability and business benefit.